How to Order / FAQs

Q?How do I place an order ?
A.

To order items from the Pre-Designed Campaigns or Promo Items sections, download the corresponding price sheets and fill out the included order form. You can fax the order form to (305) 350-0946 or email it to orders@preventioncampaigns.com. If you need assistance filling out the order form or want an option not shown on the price sheet, just give us a call at (305) 350-7995. We can custom quote practically anything for you!

Q?How do I order a custom campaign ?
A.

To order a custom campaign, please call us at (305) 350-7995. We will set up a conference call time with you to discuss your needs in detail and explain the creative and production process in detail, including projected timelines. We can then custom quote the campaign for you including creative fees and estimates for production. Once the proposal is approved, we can get started creating your custom prevention campaign!

Q?Can I customize pre-designed campaigns?
A.

Our pre-designed campaigns are created to be easily adaptable for use in different communities. The prices shown for the campaign items include customizing the campaign with your logo and/or statistics, where applicable. If you would like to further customize a campaign, such as changing an image, color scheme or adding new elements that aren’t part of the standard offerings, we can custom quote it for you. Just ask!

Q?How do you calculate shipping?
A.

For pre-designed campaigns and promo items, please add 8% to the order total for standard ground shipping. If you need to expedite a particular item to meet a deadline, we can custom quote expedited shipping for you. For custom campaign orders, we will quote you the shipping for your items as part of your custom quote package.

Q?What are the payment terms and what forms of payment do you accept?
A.

We will be begin processing your order as soon as it is submitted. We will invoice you within 3 days of placing your order, and payment is due within 10 days of the invoice date. Our recommended method of payment is by company check. We do accept Visa, Mastercard, American Express and Discover. However, a 3.5% processing fee will apply for all credit card payments.

Q?How long will it take to receive my order?
A.

The production time for each item is different. Some items you may receive within a week, while others may take up to 4 weeks. When you place your order, we can give you a production time estimate for each item. If you have an upcoming event or deadline you need to meet, please let us know at the time you place the order, so we can tell you which items may not fit your timeframe. There are also items we may be able to expedite production on for a small rush fee. So if you need it by a certain date, just let us know so we can try to make it happen!

Q?What is your return policy?
A.

Because campaign items are custom-ordered for each organization, we do not accept any returns. But if any item you receive is defective or in error, we will gladly replace the item for you at no charge. We want to make sure you are 100% satisfied, so if something isn’t right, just let us know and we’ll work until it is!