Frequently asked questions
How do I place an order for a pre-designed campaign ?
To order items from the Pre-Designed Campaigns or Promo Items sections, download the corresponding catalog and and fill out the included order form. You can email it to firstname.lastname@example.org. If you need assistance filling out the order form or want an option not shown on the price sheet, just give us a call at (305) 350-7995. We can custom quote practically anything for you!
How do I order a custom campaign ?
To order a custom campaign, please call us at (305) 350-7995 or email us at email@example.com. We will set up a conference call with you to discuss your needs in detail and explain the creative and production process in detail, including projected timelines. We can then custom quote the campaign for you including creative fees and estimates for production. Once the proposal is approved, we can get started creating your custom prevention campaign!
Can I customize pre-designed campaigns?
Our pre-designed campaigns are created to be easily adaptable for use in different communities. The prices shown for most of the campaign items include customizing the campaign with your logo and/or statistics. On some promotional items, there is an additional set up fee for adding your logo. If you would like to further customize a campaign, such as changing an image, color scheme or adding new elements that aren’t part of the standard offerings, we can custom quote it for you. Just ask!
How do you calculate shipping?
For pre-designed campaigns and promo items, please add 8% to the order total for standard ground shipping. If you need to expedite a particular item to meet a deadline, we can custom quote expedited shipping for you. For custom campaign orders, we will quote you the shipping for your items as part of your custom quote package.
What are the payment terms and what forms of payment do you accept?
We will be begin processing your order as soon as it is submitted. We will invoice you within 3 days of placing your order, and payment is due within 15 days of the invoice date. Our recommended method of payment is by organization check. We do accept Visa, Mastercard, American Express and Discover. However, a 3.75% processing fee will apply for all credit card payments.
How long will it take to receive my order?
The production time for each item is different. Some items you may receive within a week, while others may take up to 4 weeks. When you place your order, we can give you a production time estimate for each item. If you have an upcoming event or deadline you need to meet, please let us know at the time you place the order, so we can tell you which items may not fit your timeframe. There are also items we may be able to expedite production on for a small rush fee. So if you need it by a certain date, just let us know so we can try to make it happen!
What is your return policy?
Because campaign items are custom-ordered for each organization, we do not accept any returns. But if any item you receive is defective or in error, we will gladly replace the item for you at no charge. We want to make sure you are 100% satisfied, so if something isn’t right, just let us know and we’ll work until it is!
Do you offer any help or suggestions on how to implement campaigns?
We can help you with suggestions on how to implement a campaign in your community, as well as help you put together a package of items that makes the best use of your budget.
Can I use these ideas to order items on my own or just “borrow” some concepts?
No. All campaigns shown in this catalog and on our website are the intellectual property of PG Creative. Use of any of logos, trademarks, taglines, concepts and copy is strictly prohibited. Also because our licensing fees are built into the individual item pricing, we do not allow independent printing of promotional items even if you have ordered some items from us. If you don’t see a promo item you need, we can custom quote it for you. If you have any doubts, just give us a call.
How does your licensing work and how much does it cost?
Our licensing fees are built into the individual item pricing. Our all-inclusive pricing structure is designed to allow you to purchase only what you need for your campaign and easily determine what fits your budget.
Do you accept purchase orders?
Yes! We can accept your organtization's purchase order in lieu of our regular order form. Just make sure it includes all the details we need to fulfill your order. If you have any special instructions for billing your organization, just let us know. We can accommodate most requests.
Do I need to pay sales tax?
Due to recent changes in the law, we now have to collect sales tax from any state that charges it. But if you provide us with a copy of your Sales Tax Exemption form for your state, the sales tax will not apply.
Do you accept credit cards?
Yes. While we prefer payment by check, we do accept Visa, Mastercard, American Express and Discover. However, there is a 3.75% fee that applies to your order total.
Can I order campaign items not shown in your catalogs?
If you want a type of promotional item you don't see in one of our campaign catalogs, we can get it for you. As an ASI member, we have access to thousands of promotional products. So tell us what you're looking for, and we'll give you a custom quote!
How can I get a competitive quote for my own promotional items?
If you have a particular item you've seen on another promo website, send us a link or their estimate and we will quote you the exact same item and specs so you can compare. We are ASI members and have access to the same network of distributors as the largest promotional companies, but because of our low overhead, we can pass along significant savings to our non-profit clients. Give us a try...there is no obligation.